CUSTOMER SERVICE:
All items on the web site are in stock. UPS Daily pickup - Monday thru Friday at 2:00 Central Time. UPS
does not deliver Saturday or Sunday. UPS cannot deliver to a Post Office Box – You must give us a street
Address. You may choose UPS Ground, 3 Day Select, 2nd Day Air or Next Day Air. All Orders placed on
Friday before 2:00 Central Time for Next Day Air shipment are scheduled for delivery on Monday. The
tracking number for your shipment will be sent from UPS Quantum view.
We gladly accept Master Card, Visa, Discover Card and American Express. We also offer payment by PayPal
and Google Speed Checkout.
You may also fax or call in orders or mail your order with a money order to the address above. No CODs!
Our mailing list is completely confidential. We do not give, sell, rent, etc., our mailing lists to anyone!
To speak to a customer service representative, please call toll free 1-866-975-4020 corporate office,
Cutlery To Go.
Note: Charges to your credit card will appear on you monthly statement through our parent company,
Cutlery To Go.
All orders are shipped gift wrapped in burlap, tied with jute with a sprig of Eucalyptus.
RETURN POLICY:
Laguiole Southwest will accept returns within 30 days from date of purchase, with all the original
packaging and in original condition for exchange or credit of purchase price. Credit will be issued to the
card used to make the purchase - no cash refunds.
No returns after 30 days from date of purchase. Shipping charges are non-refundable. Customer pays
return shipping charges.
Used merchandise may not be returned under any conditions. No returns on altered or cut canes.
All returns must be sent by UPS. You must call or email us to get a return authorization number to return
an item. Please put the Return Authorization Number on the return shipping label. Items returned without a
Return Authorization Number will be refused. If returned by Postal, shipment will be refused by our
warehouse.
Lifetime guarantee against manufacturing defects on all products. Thirty days from Laguiole Southwest.
After 30 days return to cutler in France.
After 30 days products must be sent to the manufacturer for repair or replacement for manufacturing
defects.
REFUSED DELIVERY:
Any order that is refused by the customer when UPS delivers will be charged the shipping charge and an
equal amount return shipping charge.
INTERNATIONAL ORDERS:
International orders have a minimum product dollar amount of $100.00. By placing an international order,
the customer assumes all risk of confiscation en route and is responsible for all customs and brokerage
charges. Our charges cover shipping charges only. Customers who refuse the shipment will have the
return shipping charges deducted from the refund.
RELEASE, ASSUMPTION OF RISK, AND WAIVER OF LIABILITY AND INDEMNITY AGREEMENT
By purchasing any item from or through Laguiole Southwest, the buyer warrants that he or she is in
compliance with his or her local and state laws and is legally able to purchase these items. You must be at
least 18 years old to purchase knives and it is your responsibility to be familiar with and comply with the
laws of your state concerning the purchase, possession and use of knives. We are not responsible for any
damages, injury, etc. from improper or careless use of any product purchased from us. In case of repair,
warranty or otherwise, you must comply with your state's laws on shipment and policy of the respective
manufacturer.
Notice: Some items presented here may be restricted or prohibited in certain areas and/or countries.
Please check with your local law enforcement authorities and customs agents. Laguiole Southwest will not
be responsible for any items seized or confiscated. The buyer is responsible for all taxes and tariffs which
may be levied by your country’s Customs Department.
All items on the web site are in stock. UPS Daily pickup - Monday thru Friday at 2:00 Central Time. UPS
does not deliver Saturday or Sunday. UPS cannot deliver to a Post Office Box – You must give us a street
Address. You may choose UPS Ground, 3 Day Select, 2nd Day Air or Next Day Air. All Orders placed on
Friday before 2:00 Central Time for Next Day Air shipment are scheduled for delivery on Monday. The
tracking number for your shipment will be sent from UPS Quantum view.
We gladly accept Master Card, Visa, Discover Card and American Express. We also offer payment by PayPal
and Google Speed Checkout.
You may also fax or call in orders or mail your order with a money order to the address above. No CODs!
Our mailing list is completely confidential. We do not give, sell, rent, etc., our mailing lists to anyone!
To speak to a customer service representative, please call toll free 1-866-975-4020 corporate office,
Cutlery To Go.
Note: Charges to your credit card will appear on you monthly statement through our parent company,
Cutlery To Go.
All orders are shipped gift wrapped in burlap, tied with jute with a sprig of Eucalyptus.
RETURN POLICY:
Laguiole Southwest will accept returns within 30 days from date of purchase, with all the original
packaging and in original condition for exchange or credit of purchase price. Credit will be issued to the
card used to make the purchase - no cash refunds.
No returns after 30 days from date of purchase. Shipping charges are non-refundable. Customer pays
return shipping charges.
Used merchandise may not be returned under any conditions. No returns on altered or cut canes.
All returns must be sent by UPS. You must call or email us to get a return authorization number to return
an item. Please put the Return Authorization Number on the return shipping label. Items returned without a
Return Authorization Number will be refused. If returned by Postal, shipment will be refused by our
warehouse.
Lifetime guarantee against manufacturing defects on all products. Thirty days from Laguiole Southwest.
After 30 days return to cutler in France.
After 30 days products must be sent to the manufacturer for repair or replacement for manufacturing
defects.
REFUSED DELIVERY:
Any order that is refused by the customer when UPS delivers will be charged the shipping charge and an
equal amount return shipping charge.
INTERNATIONAL ORDERS:
International orders have a minimum product dollar amount of $100.00. By placing an international order,
the customer assumes all risk of confiscation en route and is responsible for all customs and brokerage
charges. Our charges cover shipping charges only. Customers who refuse the shipment will have the
return shipping charges deducted from the refund.
RELEASE, ASSUMPTION OF RISK, AND WAIVER OF LIABILITY AND INDEMNITY AGREEMENT
By purchasing any item from or through Laguiole Southwest, the buyer warrants that he or she is in
compliance with his or her local and state laws and is legally able to purchase these items. You must be at
least 18 years old to purchase knives and it is your responsibility to be familiar with and comply with the
laws of your state concerning the purchase, possession and use of knives. We are not responsible for any
damages, injury, etc. from improper or careless use of any product purchased from us. In case of repair,
warranty or otherwise, you must comply with your state's laws on shipment and policy of the respective
manufacturer.
Notice: Some items presented here may be restricted or prohibited in certain areas and/or countries.
Please check with your local law enforcement authorities and customs agents. Laguiole Southwest will not
be responsible for any items seized or confiscated. The buyer is responsible for all taxes and tariffs which
may be levied by your country’s Customs Department.
French Knives from Laguiole Southwest
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